Terms & Conditions

Refunds and Cancelations:

  • Order cancellations made at least 30 days prior to the event date will result in a 100% refund.

  • Order cancellations made between 30 to 14 days prior to the event date will result in a 75% refund.

  • Order cancellations made less than 14 days prior to the event date will result in no refund.

  • As each piece is custom-made, we do not offer refunds or exchanges once the artwork has been shipped.

  • In no event shall we become liable to you beyond the amount of amount paid by you. You release us from all liability beyond such value.

Shipping and Handling:

  • If you are Shipping your wedding florals, shipping supplies and instructions will be provided at least 14 days prior to the event date. You are responsible for following all instructions, and we are not liable for any damage done to flowers in transit. If your flowers are lost in transit, you are entitled to a full refund.

  • We will do our due diligence to package the finished artwork for safe shipping, but we are not held liable for damage done in transit. If frame is damaged during transit, we will provide a shipping label to return the damaged item for possible repair. If the frame is damaged beyond reasonable repair, you are entitled to a full refund.

  • We take great care in handling and preserving your flowers, but we are not responsible for any damage or loss of flowers due to power failure, fire, flood, equipment failure, or any other acts of nature beyond our control. In the event of damage or loss, we will notify you and may offer to refund your payment or replace the flowers at our discretion.

  • If either your pre or post wedding addresses change, it is your responsibility to inform me promptly.

Timeline and Communication:

  • You may expect your finished artwork within 4 - 6 months. I will notify you before the the 6 month mark in case of a longer timeline.

  • All communication regarding the design of your piece, will be conducted through email. We are committed to prompt response time within 1-3 business days, and we request that you strive to do the same in order to maintain the best possible turn around time for your artwork. If we do not receive a response within 14 days, we will proceed with our choice of design and continue framing your artwork and preparing it for shipping.

Flower Preservation

  • I reserve the right to refuse to preserve any flowers that I deem too damaged. Flowers that fall in this category may show signs of rot, bruising or tearing of petals, or extreme wilting. I am committed to preserving as many of your flowers as possible, but if I see that the entirety of the flowers given to me are unfit for preservation, I will issue a 75% refund.

  • It is likely that not every flower given to me for preservation will be used in your final artwork due to quality or space limitations. I will seek to incorporate each variety of flower that I receive, but I will not include a variety that did not preserve well to the detriment of the overall artwork. Flowers that are not used in the final design will not be returned to the customer.

  • Please note that colors and appearances of the original flowers are likely to shift during the preservation process. For example, reds and purples usually deepen, oranges and yellows often soften, and whites frequently yellow. As for appearance, any variety that holds an abundance of moisture such as succulents, berries, and ginger must be preserved in such a way that compromises their original structure. We cannot guarantee how a flower’s color and appearance will change during preservation as it varies by age, condition, and varieties of the flowers.

Artwork Design

  • By hiring me as your wedding floral preservation artist, you grant me the creative freedom to design an artwork for you that is visually appealing. I will include you in finalizing a design mockup, but it is my responsibility as the artist to produce artwork that is consistent with my preferred style.

  • Any changes to your order may be made prior to sealing the flowers on the backing. I may recommend changes to size, backing color, or frame type to better accentuate the beauty of your particular wedding florals.

  • Slight shifts in the placement of flowers may occur during the process of sealing the flowers on the backing, but we are committed to maintaining the integrity of the approved design.

  • Please note that it is both natural and inevitable that your flowers will fade over time as they are exposed to light and oxygen.

*These terms and conditions shall be governed by and construed in accordance with the laws of the District of Columbia without giving effect to any principles of conflicts of law.